Transition Specialist / Account Manager

Job Title: Transition Specialist / Account Manager
Contract Type: Contract
Location: Adelaide
Salary: $250 - $304 per day
Start Date: 2018-09-19 00:00:00
Reference: JO-1809-90911
Contact Name: Gabrielle Cassidy
Contact Email:
Job Published: September 20, 2018 16:22

Job Description

Fantastic opportunity to further develop your career in Customer Service and Account Management with these unique Transition Specialist contract positions.
We are actively seeking up to 20 motivated individuals for these 9mth contract opportunities based in Adelaide. You will have a passion for providing quality customer service, and some prior experience in a customer facing role across service, support or account management. Telecommunications industry would be ideal but not essential as full training will be provided.
The purpose of this role is to work with allocated an portfolio, and customer contacts to transition copper services from existing infrastructure onto the appropriate platform which can include, but is not limited to NBN, etc. You will order capture by a specific time and also ensure the customer experience is maximised during transition.
Responsibilities include:
  • Work closely with Account Teams, aligning to the agreed Customer Account Strategy to transition customers from their existing copper infrastructure, within the targeted timeframes
  • Reach out to customer contacts within agreed timeframes to ensure ample time is afforded for a transition or transformation from existing copper infrastructure
  • Plan and prioritise personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales
  • Maintain and develop existing customers through appropriate propositions and ethical sales methods to optimise quality of service and business growth
  • Coordinate sales effort with team members and other departments
  • Performing cost-benefit and needs analysis (where required) of existing customers to meet their needs
  • Respond to and follow up sales enquiries using appropriate methods
  • Expedite the resolution of customer problems and complaints to maximise customer satisfaction
  • Achieve agreed upon sales and targets and outcomes
  • Record, report and administer according to systems and requirements
  • Attend training, as provided, to develop relevant knowledge, techniques and skills
The ideal candidate will have the following skills and attributes:
  • Excellent interpersonal and communication skills, face to face, written and verbal
  • Excellent time management and organisation skills with experience in customer service or account management
  • Self-starter with a high level of motivation, and ability to learn and develop
  • Strong Commercial/business acumen skills, with an ability to discuss business requirements
  • Ability to prioritise and customise solutions using efficient sales methods, tools and processes as appropriate

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Teresa Messina on 03 9929 9550, quoting ref no. JO-1809-90911. Want to know more about Davidson? Visit us at

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