Location:
Brisbane CBD
Contract duration:
12 months
Flexibility:
Hybrid (3 days in office, 2 days remote)
Our Client:
A forward-thinking government organisation delivering major digital transformation initiatives. They are uplifting CRM capability and user experience through a significant Microsoft Dynamics 365 and Power Platform enhancement program.
The role:
As the Business Analyst - Change & Adoption Specialist, you will guide stakeholders through the transition from the current state to the desired future state. You will simplify complex technical changes, deliver clear communication, and lead workshops that drive understanding, engagement, and successful adoption of Dynamics 365.
Responsibilities:
- Lead end-to-end change analysis, including mapping current and future states
- Translate complex technical platform changes into clear, simple language
- Facilitate workshops to explain system impacts, gather insights, and align stakeholders
- Deliver training, communications, and engagement activities that support adoption
- Partner with business and technical teams to drive CRM uptake and behavioural change
- Analyse feedback, usage metrics, and adoption data to recommend improvements
- Document business requirements, readiness needs, and success measures
Skills & Experience:
- Demonstrated experience leading business change and driving user adoption
- Strong ability to clearly articulate complex technical concepts to non-technical audiences
- Proven capability in mapping current/future states and guiding transition journeys
- Experience with Microsoft Dynamics 365 and Power Platform
- Skilled in workshop facilitation, stakeholder engagement, and change communication
- Knowledge of business process mapping and Agile environments
- Relevant certifications (Prosci, CBAP, or similar) highly regarded
Benefits:
- Shape meaningful change across a large digital uplift project
- Hybrid work environment supporting balance and flexibility
- Contribute to a collaborative, purpose-driven public sector program
How to apply:
Please apply with current resume in Microsoft Word format only (.doc or .docx). Rachel.Matthias@davidsonwp.com, reference JN -092025-41452. We are experiencing a large number of applications currently, please apply directly to the job advert, emails may be missed or not receive a reply.
